Category: Nonprofit Management

How to Run a High-Performing Gala Fundraising Auction in Meridian: A Practical Playbook for Bigger Bids (Without More Stress)

A smoother program. Stronger giving. A room that feels energized.

A gala can be one of the most powerful moments on your nonprofit calendar—when your mission becomes personal, your community shows up dressed up, and generosity feels contagious. It can also be the night where small operational hiccups (slow check-in, confusing bidding, a rushed appeal, or a long program) quietly reduce revenue.

Below is a field-tested, event-night-focused guide for fundraising chairs, executive directors, and event coordinators planning a gala fundraising auction in Meridian, Idaho (and the Treasure Valley). The goal is simple: remove friction, amplify storytelling, and make it easy for guests to say “yes” at the exact moments that matter.

Start with the “three revenue engines” of modern gala auctions

Most high-performing events don’t rely on one auction format. They balance three proven revenue engines—each designed for a different donor motivation.

1) Silent auction (engagement + fun + competitive bidding)

Silent auction items bring energy into the room early, create conversation starters, and give a wide range of guests a reason to participate. The key is making browsing and bidding effortless—especially on mobile.

2) Live auction (big moments + scarcity + high-dollar wins)

Live packages work best when they’re truly special: limited availability, clear value, and easy to “get” in one sentence. When the room understands what they’re bidding on, bids come faster—and higher.

3) Fund-a-Need / Paddle Raise (mission-first giving)

A strong appeal is often the most profitable segment because it converts generosity directly into impact. Done well, it feels less like “asking” and more like inviting your guests to fund a story they now believe in.

Event-night operations: the hidden lever that boosts revenue

Most teams plan the program and procurement—then hope the logistics “work out.” But modern gala results are heavily influenced by how clean your guest flow is: registration, bidding, checkout, and item pickup. If those feel clunky, guests disengage. If those feel effortless, guests stay present and spend more.

A simple checklist to reduce friction

  • Test the full flow on a phone (registration → browsing → bidding → payment) and eliminate confusing steps.
  • Speed up check-in with QR codes, pre-assigned bidder numbers, and enough staffed lanes to avoid a “front-door bottleneck.”
  • Make the silent auction easy to browse with clean categories and short, scannable item titles.
  • Use notifications strategically (outbid alerts, “auction closes in 10 minutes,” featured items).
  • Coordinate your auctioneer + software lead so the room gets clear cues on timing, closing, and how winners are verified.
  • Plan item pickup so winners aren’t standing in a long line while your team is searching for certificates.

If your organization is exploring event-night software solutions, focus on mobile-first usability, flexible checkout, clear reporting, and a guest experience that doesn’t require excessive explaining. The best tech feels invisible—guests just participate.

The program formula that keeps giving high (and speeches short)

Many galas run long because the “program” becomes a catch-all: awards, sponsor shout-outs, videos, multiple speakers, and then the appeal happens late—when guests are tired. A tighter program protects attention and makes the ask stronger.

Segment Ideal Goal Practical Tips
Cocktail / Silent Auction Open Get 70–80% of guests browsing and bidding Clear signage, strong item grouping, QR codes at the door
Welcome + Mission Moment Earn attention and trust fast One great story beats three decent speeches
Live Auction Create momentum + big wins Fewer packages, clearer value, strong spotters
Fund-a-Need / Paddle Raise Convert emotion into impact funding Specific impact levels; short, confident ask; clean pledge capture
Checkout + Pickup End on a smooth “thank you” Dedicated pickup team, alphabetized certificates, clear lanes

What makes a Fund-a-Need work (and what quietly hurts it)

Stronger appeals usually share these traits

  • One clear purpose (not a list of everything the organization does).
  • Impact levels that feel real (e.g., “$1,000 funds X for Y families”), with a top level that inspires leadership gifts.
  • A confident, brief ask that gives guests time to respond without awkward pressure.
  • Fast pledge capture using a method your team can reconcile (cards, text-to-give, or integrated software).

Common mistakes that reduce revenue

  • Vague impact (“support our mission”) without a concrete funding target.
  • Too many levels that confuse the room.
  • Appeal happens too late after a long program.
  • Unclear instructions on how to pledge or who is recording pledges.

Did you know? Quick gala auction facts that matter on event night

  • Mobile-first experiences reduce drop-off because guests can bid and pay without leaving conversations.
  • The fastest way to lose momentum is confusion (unclear closing times, unclear bidder numbers, unclear checkout).
  • Fewer live auction packages can outperform a longer list when every package is easy to understand and truly desirable.
  • When the appeal is specific, giving becomes simpler—guests can picture exactly what their gift changes.

Local angle: planning a gala auction in Meridian (and the Treasure Valley)

Meridian events often bring together a mix of long-time community supporters, growing families, business leaders, and donors who care deeply about local impact. That blend is a strength—if your program helps everyone participate comfortably.

Meridian-friendly tips

  • Keep instructions simple for first-time gala guests (especially around mobile bidding and pledge capture).
  • Use local experiences that don’t require flights (private tastings, hosted dinners, outdoor experiences, local sports/arts bundles).
  • Build sponsor visibility into the flow (signage, program acknowledgments, and mission-aligned moments) without turning your program into a long sponsor roll call.
  • Plan for traffic + arrival patterns by opening bidding early and making check-in fast.

If you’re comparing approaches, a benefit auctioneer specialist can help you align the room (energy, pacing, clarity) with your revenue goals—while your committee focuses on procurement and guest experience.

Ready for a calmer event night and stronger giving?

If you’re planning a gala fundraising auction in Meridian (or anywhere in Idaho and beyond) and want a clear plan for pacing, bidding strategy, and a strong Fund-a-Need moment, Kevin Troutt can help you build an event-night approach that fits your mission and your audience.

FAQ: Gala fundraising auctions

How many live auction packages should we have?

Enough to create excitement without dragging the program. Many events do better with fewer, stronger packages that are easy to describe quickly and feel truly “limited.” The right number depends on audience, room size, and how central the live auction is to your revenue plan.

Is mobile bidding worth it for an in-person gala?

It can be—when it reduces lines and makes bidding simpler. The deciding factor is guest experience: smooth registration, clear instructions, and a platform that works well on any phone. If it creates confusion, it can distract from the room’s energy.

What’s the difference between a paddle raise and a live auction?

A live auction is competitive bidding to “win” a package. A paddle raise (Fund-a-Need) is giving directly to fund your mission—often guided by impact levels and a strong story.

How do we keep the appeal from feeling uncomfortable?

Keep it clear, specific, and confident. Pair one compelling mission story with impact levels donors can grasp quickly, then give the room space to respond. Strong instructions (and a clean pledge capture system) prevent awkwardness.

When should the silent auction close?

Choose a close time that doesn’t compete with your key stage moments. Many teams close it right before the live auction or near the end of the program, then communicate that timing clearly in the room and via the bidding platform.

Glossary (quick definitions)

Fund-a-Need (Paddle Raise)

A live giving moment where guests donate directly to a specific mission need, usually prompted by impact levels.

Mobile Bidding

A silent auction format where guests place bids from their phone via a web link or app, often including outbid notifications and easy checkout.

Spotter

A trained helper in the room who watches for bidders during the live auction and signals bids to the auctioneer to keep bidding fast and accurate.

Procurement

The process of gathering auction items, experiences, and sponsorships before the event.

How to Run a High-Energy Fundraising Auction (and Paddle Raise) That Raises More—Without Making Guests Feel “Sold To”

A practical playbook for gala chairs and nonprofit event teams in Boise, Idaho—and anywhere you host supporters

Fundraising auctions can be magical when they’re run with purpose: the room feels connected, the giving is joyful, and donors walk out proud of what they did together. They can also go sideways when the program drags, checkout turns into a bottleneck, or the “ask” feels unclear.

As a non profit fundraising auctioneer and second-generation benefit auctioneer, Kevin Troutt helps organizations design event-night flow, messaging, and technology so your live auction and paddle raise (fund-a-need) feel confident, warm, and mission-first—while still maximizing revenue.

Quick takeaway
The highest-performing benefit auctions don’t rely on hype. They rely on clarity (what we’re funding), momentum (tight program pacing), and frictionless giving (smart event-night software + clean checkout).
What we’ll cover
Program structure, live-auction pacing, paddle raise giving levels, item selection, technology workflow, and a Boise-specific planning lens—so you can run a smoother gala with stronger results.

1) Start with the outcome: what are you funding tonight?

When donors know exactly what their gift does, giving becomes a decision—not a guess. Before you debate décor, menus, or auction catalog layouts, lock in:

Your “funding story” in one sentence: “Tonight, we’re funding ______ so that ______.”
3 proof points: one stat, one short beneficiary story, one local relevance tie (especially helpful for Boise-area supporters).
A clean goal: a number your team can rally around (and celebrate on stage).
Strong event-night leadership protects energy and momentum—because energy is currency at a fundraising event. (That principle shows up consistently in modern gala best-practice guidance.) (calltoauction.com)

2) Build a program that rises—then lands clean

Your run-of-show should feel like a great story arc: welcome, connection, rising momentum, a clear giving moment, then celebration and an easy exit. A common high-performing flow looks like this:

Program Segment Goal What to watch for
Check-in + mingling (silent auction open) Ease + confidence Lines, Wi‑Fi strength, guests unsure how to bid
Dinner + mission moment Connection Speeches too long, unclear “why now”
Live auction (short, curated) Momentum + fun Too many items, slow spotters, unclear increments
Paddle raise / Fund‑a‑Need Impact giving Levels that don’t fit the room, no match/challenge
Checkout + thank-you Frictionless close Long lines, receipt confusion, missing donor data
One detail that changes everything: keep the live auction intentional and limited. A smaller number of high-demand packages often outperforms a long list that drains attention right before your paddle raise.

3) Live auction: choose items that create a “yes” in the first 10 seconds

Your live auction is not a yard sale—it’s theater with a purpose. The best live-auction items are:

Easy to understand fast: What is it? Who is it for? When can it be used?
Experience-forward: trips, local VIP experiences, “once-a-year” access, hosted dinners.
Low fulfillment risk: clear dates, clear redemption steps, no complicated shipping.
Priced for your room: if your crowd tops out at $2,500, avoid stacking five $10,000 items.
If you’re in Boise, leaning into the local identity can help: weekend getaways within Idaho, outdoor experiences, chef-hosted dinners, behind-the-scenes access, or local sports/arts packages—anything that feels “Boise proud” and easy to redeem.

4) Paddle raise (Fund‑a‑Need): the simplest way to raise more

The paddle raise works because it’s pure mission giving—no fulfillment, no shipping, no “who won.” It’s also the moment that rewards good pacing and great storytelling.

A practical giving-ladder structure is to begin with your top levels and step down to accessible levels, celebrating every tier as a win. (blog.charityauctions.com)

A simple paddle-raise setup that fits many gala rooms

Example levels: $10,000 → $5,000 → $2,500 → $1,000 → $500 → $250 → $100
Pro move: pair each level with a concrete impact line (what it funds), and keep those lines short enough to land in one breath.
If you can secure a match or challenge gift (for example, “dollar-for-dollar up to $25,000”), you often see participation and average gifts climb because donors feel their impact multiply. (fundraisingip.com)

5) Event-night software: remove friction from giving (and protect your team)

Donors don’t remember your spreadsheet; they remember how the night felt. Modern auction tech can reduce lines, simplify checkout, and improve reporting—especially when you use it from registration through receipts. Many platforms emphasize mobile bidding, faster checkout, and integrated event purchases because those features directly reduce friction on gala night. (bloomerang.co)

Event-night tech checklist (non-negotiables)

Pre-registration: collect payment details and bidder numbers ahead of time when possible.
Wi‑Fi + rehearsal: test devices, check-in flow, and payment processing in a full run-through.
Backup plan: keep a minimal paper fallback for bids and payments in case tech fails.
Receipts + donor data: confirm your team can export clean data for stewardship next week.
Guidance from auction-software and fundraising experts consistently stresses rehearsals, strong venue connectivity, and a backup process to prevent checkout chaos. (blog.charityauctions.com)

6) Compliance note: protect donors and your organization

Benefit auctions involve purchases and donations, and those two categories don’t always get the same tax treatment. If a donor pays partly for goods/services (like a ticket, dinner, or auction item) and partly as a contribution, it can be considered a quid pro quo contribution. The IRS requires a written disclosure statement for quid pro quo payments over $75, including a good-faith estimate of fair market value for what the donor received. (irs.gov)

Your takeaway: plan your catalog descriptions, FMV notes, and receipts early—so your team isn’t scrambling after the event.

7) Step-by-step: a smoother auction timeline (from 6 weeks out to event night)

6–4 weeks out

Confirm revenue goals, finalize your funding story, and curate live-auction items.
Secure a match/challenge gift for the paddle raise if possible.
Choose (or confirm) your event-night software and build a single source of truth for item data.

3–2 weeks out

Write short, high-clarity item descriptions and redemption rules.
Train volunteers (check-in, spotters, checkout).
Lock your run-of-show so the program starts on time and moves with intention.

Event week + event night

Do a full tech rehearsal at the venue (Wi‑Fi, tablets, processors).
Confirm giving levels are printed, projected, and consistent with what’s said on stage.
End the night with an easy checkout and a strong thank-you—your last impression matters.

Did you know? Quick fundraising auction facts that surprise teams

Momentum beats volume. A shorter, better-paced live auction often sets up a stronger paddle raise than a long auction that drains the room.
Checkout is part of stewardship. If checkout is painful, you may win revenue but lose enthusiasm for next year.
Tech rehearsal prevents “mystery problems.” Wi‑Fi and payments are the two biggest avoidable stress points.
Receipts matter. Quid pro quo disclosures are a real compliance requirement for many gala transactions. (irs.gov)

Boise, Idaho angle: how to make your gala feel local (even if guests come from all over)

Boise supporters tend to respond well to authenticity—clear impact, genuine gratitude, and a program that respects their time. Consider:

Local auction packages: Idaho getaways, outdoor experiences, curated local dining, and community VIP moments.
Local proof: mention the specific Boise-area need you’re meeting and the community outcomes you’re driving.
Local sponsors: highlight them in ways that feel like gratitude, not advertising—short and sincere from the stage.

If your organization is hosting a destination-style weekend for donors traveling into Boise, keep redemption logistics simple—clarity raises bidder confidence.

Explore: Learn more about Kevin’s approach to fundraising events on the Fundraising Auctions page, or get background on his experience on About Kevin.

Want a calmer event night—and a stronger fundraising finish?

If you’re planning a gala, benefit dinner, school auction, or community fundraiser in Boise or nationwide, Kevin Troutt can support your run-of-show, auction strategy, and event-night software workflow—so your mission stays center stage.

Request a Consultation

Prefer to start with details? Visit the Benefit Auctioneer page for a quick overview.

FAQ: Fundraising auctions & paddle raises

How many live-auction items should we run?
Many events perform better with a curated set of “headline” items rather than a long list. The right number depends on your room, timing, and donor capacity—but the guiding rule is: protect momentum so the paddle raise has energy.
What are good paddle-raise giving levels?
A common structure starts high and steps down so every guest has a comfortable entry point (for example: $10,000 → $5,000 → $2,500 → $1,000 → $500 → $250 → $100). (blog.charityauctions.com) The best levels reflect your audience—use what your donors have shown they can do, not what you hope they’ll do.
Do we still need an auctioneer if we use mobile bidding software?
Software can streamline bidding, checkout, and receipts, while a skilled benefit auctioneer can lead the room, maintain pacing, and keep the giving moment mission-focused. Many organizations use both for best results.
How do we prevent long checkout lines?
Pre-registration, tested payment processing, strong venue connectivity, and a trained checkout team are key. Tech rehearsals and backup plans are widely recommended to avoid last-minute chaos. (blog.charityauctions.com)
What is “quid pro quo” and why does it matter for galas?
If a donor receives goods or services in exchange for part of their payment (tickets, dinner value, auction items), the deductible portion can be limited. For quid pro quo payments over $75, the IRS requires a written disclosure statement that explains the deductible amount and provides a good-faith estimate of fair market value for what the donor received. (irs.gov)

Glossary (helpful event-night terms)

Paddle Raise / Fund‑a‑Need
A live giving moment where donors raise paddles (or bid numbers) to donate at set levels, typically tied to specific mission impact.
Fair Market Value (FMV)
A good-faith estimate of what a donor received (meal value, item value). Often used for receipts and quid pro quo disclosures. (irs.gov)
Quid Pro Quo Contribution
A payment that is partly a donation and partly a purchase of goods/services; charities may need to provide written disclosures for certain payments. (irs.gov)
Mobile Bidding
A digital bidding method (web or app) that allows guests to bid, buy, and sometimes check out from their phone—often reducing lines and boosting participation. (bloomerang.co)

How to Run a High-Performing Fundraising Auction in Meridian, Idaho: A Benefit Auctioneer’s Playbook

Make your gala feel effortless for guests—and far more profitable for your mission.

A fundraising auction is more than a fun program item. Done well, it becomes the moment your community leans in—emotionally and financially. Done poorly, it can feel long, confusing, or “salesy,” and guests quietly disengage. This guide breaks down practical, field-tested steps to help Meridian-area nonprofits plan an auction night that runs smoothly, protects donor trust, and raises real dollars (without burning out your committee).
Best for
Fundraising chairs, executive directors, and event coordinators planning galas, benefit dinners, school auctions, and community fundraisers in Meridian, Idaho (and the Treasure Valley).
Core outcome
A clear plan to improve your silent auction, live auction, and paddle raise / fund-a-need—supported by smart event-night software and a tight run of show.
Local note
Meridian’s donor community responds strongly to clear impact storytelling, easy checkout, and respectful pacing—especially when guests are balancing family schedules and weekday work.

What actually drives revenue at a benefit auction (and what doesn’t)

Most “average” auction nights lose money in the same places: unclear messaging, slow check-in, noisy transitions, and packages that look great on paper but don’t match what your guests value. The strongest events share a simple formula:

Clarity + Momentum + Trust = more bidding, higher paddle raises, and fewer “I’ll donate later” promises that never happen.

If you’re hiring a benefit auctioneer, you’re not just hiring a fast talker—you’re bringing in someone to protect that momentum and translate inspiration into action at the exact moment your room is ready to give.

Quick breakdown: Silent auction vs. live auction vs. paddle raise

Segment Primary goal Best for Common pitfall
Silent auction Engagement + add-on revenue Experiences, local services, smaller packages Too many items, weak display, unclear value
Live auction High-dollar bidding moments 1-of-1 experiences, premium trips (simple terms) Too many lots; long descriptions; low energy
Paddle raise (Fund-a-Need) Mission giving at scale Most nonprofits—schools, charities, foundations No clear impact levels; weak “why now” story
Your event doesn’t need all three. It needs the right mix for your audience, timeline, and mission story—and a run of show that keeps guests confident about what to do next.

Did you know? (Fast facts that protect your fundraising)

Tax language matters: For “quid pro quo” gifts (a donation where the donor receives goods/services), charities generally must provide a written disclosure when the payment is more than $75 and include a good-faith estimate of the value received. (irs.gov)
Idaho context: Idaho is often cited as not requiring statewide charitable solicitation registration before fundraising, but out-of-state nonprofits may still need foreign entity registration to do business here. (wolterskluwer.com)
Events can trigger tax steps: If you’re a promoter of an event with sellers or taxable admissions, Idaho may require event registration and sales tax handling. (tax.idaho.gov)
Note: Always confirm your specific situation with your CPA/attorney—especially for raffles, admissions, alcohol service, and multi-state fundraising.

Step-by-step: Planning an auction night that feels smooth (and raises more)

1) Build your run of show around giving moments—not around logistics

Guests don’t experience your planning spreadsheet—they experience transitions. Identify the “emotional peaks” (mission story, paddle raise, live lots), then place dinner service, awards, and sponsor recognitions where they won’t drain attention. A benefit auctioneer can help you pace this so the room stays with you.

2) Curate fewer auction items—then present them better

More items does not automatically mean more revenue. A crowded silent auction can lower urgency and reduce bid density. Instead, focus on:

High-appeal categories: local experiences, family-friendly packages, dining, outdoor recreation, and “no-expiration” services when possible.
Clean terms: blackout dates, party size, redemption steps, and any restrictions—written plainly.

3) Make giving ridiculously easy with event-night software and strong staffing

Whether you use mobile bidding, text-to-give, or a staffed checkout, your goal is the same: remove friction. Guests should never wonder:

• How do I bid?
• How do I pay?
• How do I claim my item?

If you’re using mobile bidding, use large signage with QR codes, have “floor helpers” who can register bidders fast, and close the silent auction with clear countdown announcements.

4) Engineer your paddle raise with impact levels people can picture

A strong paddle raise is not “Donate what you can.” It’s a guided moment where donors understand exactly what their gift does.

Giving level Example impact language Pro tip
$10,000 “Funds a full program semester for X participants.” Ask for fewer top gifts, then celebrate them.
$5,000 “Provides supplies + staff support for X weeks.” Keep impact specific, not abstract.
$1,000 “Sponsors one family/student/client for X.” This is often the “momentum builder.”
$250 “Keeps the mission moving—today.” Don’t rush the mid-levels; they add up fast.
Your benefit auctioneer should also help you decide whether to use “straight ask,” “match challenge,” or “story + level ladder” depending on your donor room.

5) Protect donor confidence with clean receipts and clear value statements

If guests purchase a dinner ticket, win an item, or receive benefits, your acknowledgment language matters. The IRS describes “quid pro quo” contributions and the need for disclosures when a donor’s payment exceeds $75 and they receive goods/services. (irs.gov) Work with your accountant and software reports to ensure winning bidders receive accurate documentation and fair market value estimates where appropriate.

Meridian & Treasure Valley angle: What local donors respond to

Meridian-area guests tend to reward events that feel efficient, sincere, and community-rooted. Three local patterns show up often:

Family-friendly value: Packages that fit real schedules—weekday dinners, weekend getaways within driving distance, or experiences that don’t require complex travel planning.
Clear mission impact: When the paddle raise connects dollars to a tangible outcome, giving rises quickly because the room can picture the result.
Fast checkout: If guests can pay and leave without lines, they remember your event positively—and that helps next year’s ticket sales and sponsorships.

If you’re inviting donors from Boise, Eagle, Kuna, and Nampa as well, consider a “Treasure Valley Favorites” silent auction section that highlights local businesses, outdoor recreation, and experience-based bundles.

Planning for a statewide giving push? Idaho Gives registration timelines and deadlines can shape your spring fundraising calendar. (idahogives.org)

Want a calmer event night—and a stronger fundraising total?

Kevin Troutt is a second-generation benefit auctioneer based in the Boise area who helps nonprofits plan and execute fundraising auctions nationwide—combining confident event pacing with practical auction consulting and event-night software strategies.
Explore services: Fundraising Auctions | About Kevin
Request a Fundraising Consultation

Clear planning, transparent communication, and a donor-first event experience.

FAQ: Fundraising auctions in Meridian, Idaho

How far in advance should we book a benefit auctioneer?

For peak seasons (spring and fall), many organizations start outreach 6–9 months ahead. Earlier is better if you want help shaping your item procurement plan, paddle raise levels, and run of show.

Do we need both a silent auction and a live auction?

Not always. Many events perform best with a curated silent auction plus a strong paddle raise. A live auction is powerful when you have a few premium, easy-to-understand lots and a room with capacity to bid.

What’s the biggest “silent auction killer”?

Too many items with unclear value and messy displays. Bidder attention is limited. When you simplify the catalog, write clean descriptions, and make mobile bidding easy, bid density rises.

How do we talk about “tax deductible” amounts correctly at a gala?

Avoid blanket statements like “Your ticket is fully deductible.” If donors receive benefits (meal, entertainment, gifts), the IRS describes rules for quid pro quo contributions and required disclosures above certain thresholds. Coordinate language with your CPA and receipts. (irs.gov)

Are there Idaho-specific compliance items we should watch for?

Idaho is often noted as not requiring statewide charitable solicitation registration before fundraising, but out-of-state nonprofits may still need to register as a foreign entity to do business here. Also, certain event setups (like taxable admissions or events with sellers) can trigger tax requirements. Confirm details with your professional advisors. (wolterskluwer.com)

Glossary (helpful auction & gala terms)

Benefit Auctioneer
A professional auctioneer who specializes in nonprofit fundraising events, focusing on donor experience, mission storytelling, and maximizing giving (not just selling items).
Paddle Raise / Fund-a-Need
A direct appeal where guests raise bidder paddles (or signal through software) to give at set levels tied to mission impact.
Mobile Bidding
Silent auction bidding through a phone-based platform, often including item catalogs, notifications when someone outbids you, and fast checkout.
Quid Pro Quo Contribution
A donor payment that is partly a charitable contribution and partly a purchase of goods/services (like a ticketed gala meal). IRS disclosure rules can apply. (irs.gov)
Next step: If you’d like help tailoring your run of show, paddle raise levels, and software flow to your Meridian audience, connect here: Contact Kevin Troutt.